Confidentiality & Complaint Policies
As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH), The Children’s Home Society of New Jersey complies with all State and Federal guidelines to preserve the confidentiality of the children and families whom we serve. Read our full privacy notice.
Complaints Against CHS of NJ Staff
Complaints against a staff member should be addressed to the supervisor or program administrator of the appropriate program. Complaints against a supervisor or program administrator should be addressed to the Program Director of the appropriate department. Complaints against the Director should be addressed to the Chief Program Officer and Director of Human Resources. If warranted, this complaint will be brought to the attention of the agency’s Chief Executive Officer. Complaints must be submitted in writing. The Children’s Home Society of New Jersey has 10 business days to investigate the complaint, document all relevant information including actions taken, and respond in writing to the complainant. If the complainant is not satisfied with the results of the investigation, he or she may be entitled to appeal. In such cases contact the Chief Program Officer or the Executive Director. Read our full clients rights and responsibilities.
Any complaint involving the suspected abuse or neglect of children must be investigated by the NJ Division of Child Protection and Permanency at 1 (877)-NJ ABUSE.
As a well-run and responsible agency, it is incumbent upon the Board, with the leadership of the agency, to perform a full strategic review every five years, updating it on an annual basis, keeping the quality and appropriate scope of continuum of services as a paramount concern to preserve.
Our mission written in 1894 states that we find loving families for children to grow up in, to protect children from harm, and to help parents find better ways to parent so they can keep and safely raise their children. These three facets of our mission remain our core today.
Saving Children’s Lives and Building Healthy Families.
Our vision is that every child lives in a safe and caring permanent family enabled to learn and to be all they can be, well beyond when our services end. We believe this simple sentence covers the four facets we want to include:
- No child is abused or severely neglected (safety)
- All children have permanent caring families (permanency)
- All children have a healthy prenatal environment and healthy childhoods with parents or caretakers who are caring and offer consistent emotional and cognitive stimulation from birth onwards (well-being)
- All parents are enabled to be the best parent and provide for their child
You cannot have a vision for meeting the needs of an at-risk child whose family lives in poverty without developing additional programming to help their at-risk parents cope successfully with the impact of poverty and with the ultimate goal of getting out of poverty. We help parents to be able to help themselves. We listen to what our children and parents tell us they need to succeed. And we must continue to actively plan in partnership with our families for multiple ways we can, through our agency services and through advocacy, change the disproportionate negative impact of injustice and racism on our black and brown children, youth and families.
We value services that work, that are all evaluated, and that help children, youth and parents to help themselves. Our services are delivered with dignity, cultural sensitivity and respect for our clients. We value the passion, dedication and training of our staff and the strong support and stewardship of our Board and Auxiliary.
CHSofNJ, a social service agency that has assisted at-risk children and families for 126 years, shares an important message with New Jersey and Eastern Pennsylvania residents. CHSofNJ is passionate about its mission: Saving Children’s Lives and Building Healthy Families. We are driven by our values: In our country, every child has a right to be loved, protected and respected, no matter his or her race, religion, country of origin, gender, gender identity, sexual orientation, abilities or disabilities, or whether an urban or rural resident. Every child has a right to be all that he or she can be and to grow up with a permanent, loving family and in a society that treats them with respect and equal justice.
CODE OF ETHICS & Affirmative Action Policy
We ask all employees and Board at The Children’s Home Society of New Jersey to subscribe to the Code of Ethics promulgated by the National Association of Social Workers. (Printed in our Board Manual and Personnel Manual). All Board members vote each year to approve our Affirmative Action policy. We must speak out against injustice and racism.
In Summary, when we think about the programs CHSofNJ will develop, apply for, and deliver, the following statement applies:
CHSofNJ has always had at its core helping at-risk children and families. 90% of our funding comes from federal/state government and 10% comes from private dollars (donors, foundations, corporations). Federal and state funding are becoming increasingly unpredictable. We see ourselves continuing to preserve our core mission so that no child or youth is harmed, so that every child has a caring, safe family, and so that parents and kin caregivers who need to, can strengthen the way they parent, have the opportunity to learn needed skills and knowledge in order to keep and nurture their children. Parents also need linkage to viable jobs and job skill training based on viable jobs that are available now and in the future; jobs are critical to rising out of poverty. This vision means, in addition to treatment services, we focus on services that prevent problems that harm children and youth, that support healthy parenting and that treat child and family problems in a trauma informed way. If a child cannot be parented by their biological parent or kin, then we find loving permanent families for them. We serve children from pregnancy into adulthood. Prevention saves lives and saves money. We will increase our Maternal/Child Health preventative programs to decrease poor birth outcomes for diverse pregnant mom and babies, and some babies being born unnecessarily premature with lifetime disabilities that require expensive care. It saves lives and it is less costly to treat mental health issues of teens and adults by offering trauma informed counseling when that youth was a child is first impacted by serious trauma, abuse or sexual abuse.
MAJOR REALITIES WE MUST KEEP IN MIND
As we set our strategic direction, we continue to keep in mind that the federal government and New Jersey government has set the same three goals for all our New Jersey children:
- child well-being
There is a growing, caring community supporting our services to at-risk children, youth, parents, grandparents, foster parents, and adoptive parents. There are individuals, groups and corporate employees who generously give both time and donations. There are corporations and foundations who support our work. With this abundance of kindness and caring, we need to join with others to confront injustice and racism.