Confidentiality & Complaint Policies

Confidentiality

As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH), The Children’s Home Society of New Jersey complies with all State and Federal guidelines to preserve the confidentiality of the children and families whom we serve. Read our full privacy notice.

Complaints Against CHS of NJ Staff

Complaints against a staff member should be addressed to the supervisor or program administrator of the appropriate program. Complaints against a supervisor or program administrator should be addressed to the Program Director of the appropriate department. Complaints against the Director should be addressed to the Chief Program Officer and Director of Human Resources. If warranted, this complaint will be brought to the attention of the agency’s Chief Executive Officer. Complaints must be submitted in writing. The Children’s Home Society of New Jersey has 10 business days to investigate the complaint, document all relevant information including actions taken, and respond in writing to the complainant. If the complainant is not satisfied with the results of the investigation, he or she may be entitled to appeal. In such cases contact the Chief Program Officer or the Executive Director. Read our full clients rights and responsibilities.

Any complaint involving the suspected abuse or neglect of children must be investigated by the NJ Division of Child Protection and Permanency at 1 (877)-NJ ABUSE.